Mitel Networks 50002824 Datasheet

USER GUIDE

Fixed Function Keys 7KHIROORZLQJIL[HGIXQFWLRQNH\VDUHDYDLODEOHRQ\RXU0LWHO1HWZRUNV,33KRQH7KHVHNH\IXQFWLRQVFDQQRWEHPRGLILHGR

TM, ® Trademark of Mitel Networks Corporation. © Copyright 2003, Mitel Networks Corporation. All rights reserved.

Customising your Mitel Networks 5220 IP Phone 7KHULQJLQJKDQGVHWKHDGVHWDQGVSHDNHUYROXPHDUHDOODGMXVWDEOHDQGVRDUHWKHULQJLQJSLWFKDQG

Programming your Keys Programming a Personal Key (YHU\SHUVRQDONH\RQ\RXU0LWHO1HWZRUNV,33KRQHDQGRQWKH0LWHO1HWZRUNV3URJUDPPD

To program a personal key:  3UHVV6XSHU.H\ 3UHVVWKH1RVRIWNH\UHSHDWHGO\XQWLO3(5621$/.(<6"LVGLVSOD\HG 3UHVVWKH<HV

7DEOH'66%/).H\6WDWXVRQD3.0To program a DSS/BLF key:  3UHVV6XSHU.H\ 3UHVVWKH1RVRIWNH\UHSHDWHGO\XQWLO3(5621$/.(&

To program an EXTENSION GROUP key:  3UHVV6XSHU.H\ 3UHVVWKH1RVRIWNH\XQWLO3(5621$/.(<6"LVGLVSOD\HG 3UHVVWKH<HVVR

To program a LINE key:  3UHVV6XSHU.H\ 3UHVVWKH1RVRIWNH\XQWLO3(5621$/.(<6"LVGLVSOD\HG 3UHVVWKH<HVVRIWNH\ 3

To program a LINE GROUP key:  3UHVV6XSHU.H\ 3UHVVWKH1RVRIWNH\XQWLO3(5621$/.(<6"LVGLVSOD\HG 3UHVVWKH<HVVRIWNH\

Account Codes $QDFFRXQWFRGHLVDVHULHVRIGLJLWVWKDW\RXDVVLJQWR\RXULQFRPLQJRURXWJRLQJFDOOVXVXDOO\IRUELOOLQJRUDFFRXQWLQJSXUSRVH

Allocating an Account Code to a Call in Progress ,I\RXZLVKWRFKDQJHWKHDFFRXQWFRGHDVVRFLDWHGZLWKDQLQFRPLQJRURXWJRLQJFDOOSHUKDSVDF

3100 ICP - 4.0

Answer External Call ,I\RXZDQWWRDQVZHUH[WHUQDOFDOOVLQWKHRUGHUWKDWWKH\DUULYHDW\RXUH[WHQVLRQ\RXQHHGWRSURJUDPDQ$16:(5(;7(51$/

Auto Answer 7KLVIHDWXUHZKHQDFWLYDWHGHQDEOHVLQWHUQDOFDOOVSUHVHQWHGDW\RXUH[WHQVLRQWREHDQVZHUHGDXWRPDWLFDOO\WKDWLV\RXDUHFRQQH

Automatic Hold :KLOVWLQFRQYHUVDWLRQZLWKDQRWKHUSDUW\WKLVIHDWXUHDOORZV\RXWRPDNHRUUHFHLYHDFDOOZLWKRXWSODFLQJWKHFXUUHQWFDOORQK

Broker’s Call (Shuttle) 7KLVIHDWXUHHQDEOHV\RXWRSODFHDFDOORQKROGGLDODQRWKHUQXPEHUWDONWRWKHVHFRQGSDUW\DQGWKHQDOWHUQDWHEHWZHH

Call Park 7KLVIHDWXUHDOORZV\RXWRDQVZHUDQH[WHUQDOFDOODQGSODFHLWLQDW\SHRIKROGZKLFKHQDEOHVDQ\RQHRQWKHV\VWHPWRUHWULHYHLW&l

Call Park Pick-up 7KLVIHDWXUHDOORZV\RXWRSLFNXSDQH[WHUQDOFDOOKHOGRQDVSHFLILFOLQHE\DQRWKHUH[WHQVLRQXVHUE\GLDOOLQJWKH&DOO

Call Status Information <RXU/&'SURYLGHVLQIRUPDWLRQOLVWHGEHORZDERXWWKHVWDWXVRI\RXUH[WHQVLRQDQGRIWKHFXUUHQWFDOO7DEO

Call Store 7KLVIHDWXUHDOORZV\RXWRSODFHDFDOORQKROGXQGHUDNH\DQGOHDYHLWRQKROGIRUDOHQJWKRIWLPHGHWHUPLQHGE\V\VWHPSURJUDPPLQJ

Call Transfer 7KLVIHDWXUHDOORZV\RXWRPRYHDFDOOIURP\RXUH[WHQVLRQWRDQRWKHUOPERATION To make an announced transfer:  :KLOVWLQFRQYHU

Calls For 7KLVIHDWXUHLGHQWLILHVWKHH[WHQVLRQQXPEHURIDXVHUZKRKDVGLYHUWHGFDOOVWR\RXUH[WHQVLRQ:KHQDGLYHUWHGFDOOLVSUHVHQWHGDW\

LContents INTRODUCTIONABOUT THE DESKTOP TOOLUSING YOUR MITEL NETWORKS 5220 IP PHONE<RXU0LWHO1HWZRUNV,33KRQH )L[HG)XQFWLRQ.H\V &

Directed Call Pick-up 7KLVIHDWXUHDOORZV\RXWRSLFNXSDFDOOZKLFKLVULQJLQJDWDQRWKHUH[WHQVLRQZKLFKLVQRWLQ\RXUSLFNXSJURXS,IWKHU

Divert All Calls 7KLVIHDWXUHDOORZV\RXWRGLYHUWDOO\RXUFDOOVWRDQRWKHUH[WHQVLRQRUDQH[WHQVLRQJURXSZLWKRXWULQJLQJDW\RXUH[WHQVLRQIL

OPERATION 1RWH,I\RXDFWLYDWHDGLYHUWXVLQJ6XSHU.H\DQGDGLYHUVLRQLVDFWLYHYLDDSURJUDPPHG',9(57$//&$//6NH\WKHFXUUHQWGL

Diverting your calls using a programmed key To divert all your calls using a key programmed with a destination extension or extension group numbe

Divert on No Answer or Busy 7KLVIHDWXUHDOORZV\RXWRGLYHUW\RXUFDOOVWRDQRPLQDWHGH[WHQVLRQRUH[WHQVLRQJURXSZKHQ\RXDUHEXV\RQDQRWKHU

OPERATION 1RWH,I\RXDFWLYDWHDGLYHUVLRQXVLQJ6XSHU.H\DQGDGLYHUVLRQLVDFWLYHYLDDSURJUDPPHG',9(572112$16:(525%86<NH\W

Diverting your calls using the feature access code To divert your calls using a feature access code:  'LDORQHRIWKHIROORZLQJFRGHV

Do Not Disturb (DND) :KHQDQH[WHQVLRQXVHUFDOOV\RXUH[WHQVLRQZKLOH'R1RW'LVWXUELVDFWLYHWKH\KHDUEXV\WRQHDQGDPHVVDJHVLPL

Doorphone Operation 7KLVIHDWXUHDOORZVRQHH[WHQVLRQRQWKHV\VWHPWRDQVZHUWKH'RRUSKRQH,QWHUFRP:KHQVRPHRQHZDQWVWRHQWHU\RXUH[WH

Exclusive Hold ,I\RXGRQRWKDYHGHGLFDWHG/,1(RU'66%/)NH\VSURJUDPPHGRQ\RXUH[WHQVLRQWKLVW\SHRIKROGDOORZV\RXWRSODFHDVLQJO

LL.H\&OLFN&RQWURO /DVW&DOO'XUDWLRQ'LVSOD\ /DVW1XPEHU5HGLDO /LVWRI&DOOV /RXGVSHDNHU3DJLQJ 0DQDJHU6HFU

Extension Paging 7KLVIHDWXUHDOORZV\RXWRWXUQRQWKHORXGVSHDNHUDWDQRWKHUH[WHQVLRQRUDWDQXPEHURIH[WHQVLRQVDQGEURDGFDVWDPHVVDJHW

External Call Waiting Tone 7KLVIHDWXUHHQDEOHVRUGLVDEOHV&DOO:DLWLQJWRQHRQ\RXUH[WHQVLRQ:KHQHQDEOHGDVKRUWEXUVWRIWRQHLVJHQHU

External Divert 7KLVIHDWXUHDOORZV\RXWRGLYHUW\RXULQFRPLQJFDOOVWRDQH[WHUQDOGHVWLQDWLRQIRUH[DPSOHDPRELOHSKRQHRU\RXUKRPHQXPEHU

Diverting your calls using SuperKey To divert all your calls to an external destination using SuperKey:  3UHVV6XSHU.H\ 3UHVVWKH1RVRIWN

Cancelling To cancel External Diverting using SuperKey:  3UHVV6XSHU.H\ 3UHVVWKH1RVRIWNH\WRVFUROOGRZQWKHOLVWXQWLO&$//'

Follow Me 7KLVIHDWXUHDOORZV\RXWRWHPSRUDULO\GLYHUW\RXUFDOOVWRDQRWKHUH[WHQVLRQEHIRUHOHDYLQJ\RXURULJLQDOH[WHQVLRQWRZRUNDWDQRWKHU

OPERATION 1RWH,I\RXDFWLYDWHDGLYHUVLRQXVLQJ6XSHU.H\DQGDGLYHUVLRQLVDFWLYHYLDDSURJUDPPHG)2//2:0(NH\WKHFXUUHQWGLYHUVLRQLVRY

Setting up Follow Me using the feature access code To enable your calls to follow you to another extension using the Follow Me feature access cod

Follow Me (I’m Here) 7KLVIHDWXUHHQDEOHV\RXWRSXOOFDOOVIURP\RXUXVXDOH[WHQVLRQWRWKHH[WHQVLRQDWZKLFK\RXDUHFXUUHQWO\ZRUNLQJ<

Group Call Pick-up 7KLVIHDWXUHDOORZV\RXWRSLFNXSDQLQFRPLQJFDOOZKLFKLVULQJLQJDWDQRWKHUH[WHQVLRQLQ\RXUSLFNXSJURXS,IWKHUHLVP

LLLTIPS FOR YOUR COMFORT AND SAFETY'RQWFUDGOH\RXUKDQGVHW 3URWHFW\RXU+HDULQJ $QJOHWKHSKRQHIRUHDVLHUYLHZLQJ GLOSSARYACCESS

Handsfree Operation +DQGVIUHHRSHUDWLRQDOORZV\RXWRDQVZHUDQGPDNHFDOOVZLWKRXWOLIWLQJ\RXUKDQGVHW)RUEHVWUHVXOWVHQVXUHWKDWWKHPLFUR

Handsfree Paging 7KLVIHDWXUHHQDEOHV\RXWRDQVZHUDQH[WHQVLRQSDJHZKLOHRSHUDWLQJ\RXUH[WHQVLRQKDQGVIUHH:KHQDQRWKHUH[WHQVLRQXVHUSDJHV

Intrude 7KLVIHDWXUHDOORZV\RXWRHQWHUDQHVWDEOLVKHGFDOODQGVSHDNWRWKHSDUWLHVLQYROYHG\RXUHQWU\LVDQQRXQFHGE\DZDUQLQJWRQHWKDWDO

Speaking to Party "B" only After intruding into a conversation: ,I\RXKDYHD'66%/)RU/,1(NH\IRU3DUW\%SUHVVWKLVNH\&

Last Number Redial 7KLVIHDWXUHHQDEOHV\RXWRUHGLDOWKHODVWH[WHUQDOQXPEHUGLDOHGIURP\RXUH[WHQVLRQ$OVRUHIHUWR5HGLDO/LVWZKLFKDOORZV

Loudspeaker Paging 7KLVIHDWXUHDOORZV\RXWRPDNHDQDQQRXQFHPHQWYLDWKHORXGVSHDNHUV\VWHP1RWHV &KHFNZLWK\RXU$GPLQLVWUDWRUWKDW

Manager/Secretary (Absent/Present) Operation 7KLVIHDWXUHHQDEOHV\RXUH[WHQVLRQWREHQRPLQDWHGDVD6HFUHWDU\RU0DQDJHUH[WHQVLRQ$6HFUH

PROGRAMMING 1RWH<RXPXVWKDYHDSUHSURJUDPPHG$%6(1735(6(17NH\VHWXSRQ\RXUH[WHQVLRQWRXVHWKLVIHDWXUH3URJUDPDQ$%6(1735(6(17NH\

Message Waiting :KHQ\RXFDOODQRWKHUH[WHQVLRQDQG\RXUFDOOLVXQDQVZHUHGRUWKHFDOOHGH[WHQVLRQLVEXV\\RXFDQOHDYHDPHVVDJHZDLWLQJLQGL

PROGRAMMING <RXFDQSURJUDPD&$1&(/0(66$*(NH\ZLWKRUZLWKRXWWKHLQFOXVLRQRIDQH[WHQVLRQQXPEHU3URJUDPD&$1&(/0(66$*

INTRODUCTION 7KLV([WHQVLRQ8VHU*XLGHSURYLGHVGHWDLOHGRSHUDWLQJLQIRUPDWLRQIRUXVLQJWKH0LWHO1HWZRUNV,33KRQHRQWKH0LWHO1HWZRUNV

Messaging <RXFDQSURJUDP\RXUH[WHQVLRQWRGLVSOD\DPHVVDJHDWDFDOOLQJH[WHQVLRQWKHPHVVDJHUHPDLQVRQWKHFDOOLQJH[WHQVLRQV/&&ap

MF (Multi-Frequency) Tone Dialling ,I\RXUV\VWHPKDVORRSGLVFRQQHFWVLJQDOOLQJ\RXFDQVWLOODFFHVVVHUYLFHVWKDWUHTXLUHWKHXVHRIGXDOWRQH

Night Service Pick-up :KHQHLWKHURIWKH1LJKW6HUYLFHPRGHVLVDFWLYHWKLVIHDWXUHDOORZV\RXWRSLFNXSDQLQFRPLQJH[WHUQDOFDOOZKLFKLVULQ

Personal Speed Calls 7KLVIHDWXUHDOORZV\RXWRVDYHIUHTXHQWO\GLDOHGH[WHUQDOQXPEHUVXQGHUSHUVRQDONH\VDQGNH\SDGNH\V$3HUVRQDO6SHHG&am

To program a Personal Speed Call as a secondary feature:  3UHVV6XSHU.H\ 3UHVVWKH1RVRIWNH\XQWLO3(5621$/.(<6"LVGLVSOD\HG

PIN Codes <RXU$GPLQLVWUDWRUFDQDVVLJQ\RXD3,13HUVRQDO,GHQWLILFDWLRQ1XPEHUZKLFKORFNV\RXUH[WHQVLRQVRWKDWLWFDQQRWEHXVHGWRPD

Phonebook 7KLVIHDWXUHHQDEOHV\RXWRVHDUFKIRUDQGDFFHVVQXPEHUVVWRUHGLQ\RXU3HUVRQDO'LUHFWRU\DQGWKH6\VWHP'LUHFWRU\,I\RX

Editing your Personal Directory To edit an entry in your Personal Directory:  3UHVV6XSHU.H\3+21(%22."LVGLVSOD\HG 3UHVVWKH<H

Priorty Line Answer :LWK3ULRULW\/LQH$QVZHURQ\RXFDQDQVZHUFDOOVULQJLQJDW\RXUH[WHQVLRQLQFOXGLQJFDOOVWR/,1(NH\VE\OLIWLQJWKHKD

Redial List 7KLVIHDWXUHDOORZV\RXWRVDYHDQGSULRULWLVHXSWRWHQH[WHUQDOO\GLDOHGQXPEHUV<RXFDQGHILQHWKHSRVLWLRQLQDVWDFNRIWHQ

USING YOUR MITEL NETWORKS 5220 IP PHONE 7KLVVHFWLRQJXLGHV\RXDURXQG\RXU0LWHO1HWZRUNV,33KRQHDQGLQFOXGHVWKHXVHRIDOONH\VRQ\RXU

Re-establish ,IDFDOO\RXKDYHWUDQVIHUUHGWRDQRWKHUH[WHQVLRQXVHULVXQDQVZHUHGWKHFDOOUHWXUQVWR\RXWRGHDOZLWK7KLVIHDWXUHDOORZV\R

Ringback when Free ,I\RXKHDUEXV\WRQHZKHQ\RXDWWHPSWWRFDOODQLQWHUQDOH[WHQVLRQRUDFFHVVDOLQH\RXFDQUHVHUYHDFFHVVWRWKHH[WHQVLRQ

Ringer On/Off $OOLQFRPLQJH[WHUQDOFDOOVWKDWDUULYHDW\RXUH[WHQVLRQXQGHUSURJUDPPHGSHUVRQDONH\VULQJWRLQGLFDWHWKHDUULYDORIWKHFDOO

Selective Ringer $OOLQFRPLQJH[WHUQDOFDOOVWKDWDUULYHDW\RXUH[WHQVLRQXQGHUSURJUDPPHGSHUVRQDONH\VULQJWRLQGLFDWHWKHDUULYDORIWKHFDO

Split Divert 7KLVIHDWXUHDOORZV\RXGLYHUW\RXULQWHUQDODQGH[WHUQDOFDOOVWRGLIIHUHQWGHVWLQDWLRQV<RXDOVRKDYHWKHRSWLRQWRGLYHUWRQH

Diverting your calls using SuperKey To divert all your calls to another extension or extension group using SuperKey:  3UHVV6XSHU.H\ $WWK

Cancelling To cancel a diversion using SuperKey:  3UHVV6XSHU.H\&$//',9(57"LVGLVSOD\HG 3UHVV6HOHFWWRVHOHFWWKHIHDWX

System Speed Call Numbers 0LWHO1HWZRUNV,&3SURYLGHVDVSHHGGLDOOLQJPHPRU\ZKLFKFDQFRQWDLQXSWRH[WHUQDOQXPEHUVHDFKRIZKL

Three-Party Conference 7KLVIHDWXUHHQDEOHV\RXWRVHWXSDFRQIHUHQFHFDOOEHWZHHQWKUHHSDUWLHV7KHFRQIHUHQFHFDQFRQVLVWRIWKUHHH[WHQVLRQ

Who Am I? 7KLVIHDWXUHGLVSOD\VWKHQXPEHURI\RXUH[WHQVLRQRQ\RXU/&'OPERATION To discover your current extension’s number: 'L

Your Mitel Networks 5220 IP Phone )LJXUH0LWHO1HWZRUNV,33KRQH7KH0LWHO1HWZRUNV,33KRQHIHDWXUHVGXDOSRUWVZKLFKDOORZV\RX

Administrator Call Metering 7KLVIHDWXUHHQDEOHV\RXWRPHWHUWKHFRVWRIH[WHUQDOFDOOVPDGHE\V\VWHPXVHUV\RXFDQFKHFNWKHFRVWRIWKHPRVW

To reset the extension’s record to zero: 1RWH7KLVGRHVQRWDIIHFWWKHLQIRUPDWLRQDVVRFLDWHGZLWKWKHODVWWHUPLQDWHGFDOO 3UHVVWKH$&apos

Administrator External Listen 1RWH7KHXVHRIWKLVIHDWXUHPD\YLRODWHSURYLQFLDOORFDOVWDWHDQGRUIHGHUDOUXOHVUHJXODWLRQVDQGRUVWDWXWH

Administrator Remote Alarm Calls 7KLVIHDWXUHDOORZV\RXWRVHWXSDQDODUPZDNHXSRUUHPLQGHUFDOOWRULQJDWDQRWKHUH[WHQVLRQDWDVSHFLILHG

To cancel a Remote Alarm Call (if your REMOTE ALARM key does NOT have an extension number stored):  3UHVVWKH5(027($/$50NH\ (QWHUWKHW

Night Service 1RWH3ODFLQJWKHV\VWHPLQWR1LJKW6HUYLFHPRGHLVRQO\DYDLODEOHIURPDQ$GPLQLVWUDWRU([WHQVLRQKRZHYHUDQH[WHQVLRQXVHUFDQ

Phonebook 7KLVIHDWXUHHQDEOHV\RXWRVHDUFKIRUDQGDFFHVVQXPEHUVVWRUHGLQ\RXU3HUVRQDO'LUHFWRU\DQGWKH6\VWHP'LUHFWRU\,I\RX

Editing an Entry To edit an entry in the System Directory:  3UHVV6XSHU.H\3+21(%22."LVGLVSOD\HG 3UHVVWKH1RVRIWNH\XQWLO$&apos

Time and Date Change 7KHGDWHDQGWLPHGLVSOD\HGRQWKHV\VWHPVH[WHQVLRQVFDQEHPRGLILHGIURPDQ$GPLQLVWUDWRU([WHQVLRQDVGHVFULEHGEHORZR

MITEL NETWORKS 5448 PROGRAMMABLE KEY MODULE 7KH0LWHO1HWZRUNV3URJUDPPDEOH.H\0RGXOH3.0SURYLGHVDGGLWLRQDOSHUVRQDONH\VIRUXVHZL

(YHU\SHUVRQDONH\KDVDGXDOFRORXUHGRUDQJHDQGJUHHQOLJKWDVVRFLDWHGZLWKLWZKLFKJLYHVWKHVWDWXVRIDQH[WHQVLRQH[WHQVLRQJURXSOLQH

TIPS FOR YOUR COMFORT AND SAFETY Don’t cradle your handset! 3URORQJHGXVHRIWKHKDQGVHWLI\RXFUDGOHWKHKDQGVHWEHWZHHQ\RXUHDUDQGVKRXOGHU

GLOSSARY A B $EVHQW3UHVHQW :RUNVLQFRQMXQFWLRQZLWKWKH&DOOV)RUIHDWXUHDOORZLQJ\RXWRVHQGDOO\RXUFDOOVWRDQRWKHUH[WHQVLRQE\SUHV

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E F G H I H[FOXVLYHKROG &DOOSODFHGRQKROGZKLFKDQRQO\EHSLFNHGXSE\WKHH[WHQVLRQXVHUZKRSODFHGWKHFDOORQKROG H[WHQVLRQ 7

K L N O P R NH\SDG 7KHEXWWRQVRQ\RXU0LWHO1HWZRUNV,33KRQHQXPEHUHGWRSOXVDQGZKLFKDOORZ\RXWRGLDODWHOHSKRQHQXPEHUR

S VFUROO 0RYHVWKURXJKDZLQGRZRUWKHFKRLFHVLQDOLVWWRYLHZDSDUWRIWKHZLQGRZRUOLVWWKDWLVQRWFXUUHQWO\YLVLEOH 6KLIW 7KLVNH

ACCESSING FEATURES $OOWKHIHDWXUHVVKRZQLQWKHIROORZLQJFDQEHDVVLJQHGWRDSHUVRQDONH\DQGDUHSURJUDPPHGYLD6XSHU.H\7KH$GGLWLRQDO,QIR

FEATURE ACCESS CODES 5LQJHU3LWFKWR $FFRXQW&RGHV $ODUP&DOOV $ODUP&DOO&DQFHO &DOO3DUN3LFNXS 

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